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Returns Policy

We want you to be happy with your purchase.  Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligation to you.

Our returns policy is in addition to your rights under the Australian Consumer Law.

Damaged Items

Customers who have purchaed from Caloundra Collectables online store can return goods for a replacement item if the item purchased is faulty. The item must be returned in original condition within 7 days of receipt. Please email or phone us to advise accordingly.

Wrong Items

Where goods are wrongly described or different from a sample shown to you, or don't do what they are supposed to, the items can be returned for a full refund including freight.

Change of Mind

We do not generally accept items for return where you have simply changed your mind. Returned items must be in there original packaging and in a perfect and resaleable condition. Refunds will only be processed when the goods are checked and found to be in new condition. Return postage (other than faulty goods) is at the customers expense. Please note that the actual postage rate will often be more than the $12.00 flat rate charged, and that the actual freight rate will be deducted from any refund given. Caloundra Collectables will not be responsible for any items damaged or lost via return freight. Refunds are not provided on goods returned soiled, with damaged packaging, not in original packaging or broken in return mail.